Returns & refunds
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can only offer you a full refund or exchange if your heated jacket is faulty.
To be eligible for a return within the 30-day period, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, please contact us at firstname.lastname@example.org
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. The time this takes varies depending on your bank or card issuer. Please allow time for the payment to show up on your statement before contacting us.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable unless your item was faulty.
We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.