Yes, the carbon fibre heated jacket has both short circuit protection and overheat protection.  When the temperature is too high, the smart cooling mode will automatically turn on. Disconnect the power bank when the jacket is not in use. 

Always be sure to use a power bank from a reputable supplier. We cannot accept liability for any issues that arise from a faulty power bank. Check your power bank for damage before each use.

*Please note, heated jackets should not be worn by pregnant women or people who wear pacemakers.

The heated jacket has three levels of heat:

RED: High 57℃/ 131℉
BLUE: Medium 46℃/ 113℉
WHITE: Low 36℃/ 95℉

Yes, you can use any standard power bank with 5V 2A/2.1A USB. Plugged into a 10000mAh power bank, the jacket provides warmth for up to 7 hours at Low level, 5 hours at Medium level, and 3 hours at High level. But for maximum power and duration, we recommend using a 20,000mah power bank. We also recommend buying a power bank with a digital display so you can see how much charge is left.

Absolutely! For the best result, we recommend placing a rain jacket over the top of your heated jacket to provide another layer of insulation and keep the heat trapped inside.

Yes, just disconnect the power bank, tuck the USB connector inside the pocket, and hand wash the heated jacket with mild detergent in cool water. Ensure the jacket is completely dry before reconnecting the power bank. Air dry, out of direct sunlight.

If your heated jacket doesn’t fit you, or you are otherwise dissatisfied with it, you can return it within 30 days for a full refund. Please contact us at info@theheatedjacketcompany.com to arrange the return. Please note, return shipping costs are non-refundable unless your jacket is faulty.